Embedded Intelligence for Microsoft Dynamics 365
Discourse Analytics Digital Counselor deploys directly within your Microsoft Dynamics 365 instance, transform the consumer data bound up in your CRM into actionable intelligence, and drive it out through your communication channels.
Supports Custom Entities
Regardless of the customized entities and data structures used in your CRM instance, Digital Counselor can consume and leverage them as signals to build profiles.
Digital Counselor can leverage the native Dynamics activation channels, as well as any custom communications options.